Handmade Crochet Nativity Set With Animals
Product Details
DEFAULT SET - Mary, Joseph & Baby Jesus, and 3 Animals
● Mother Mary Doll: 20 cm (8 inches)
● Joseph Doll: 20 cm (8 inches), holding a shepherd’s staff and a miniature vintage-style lantern.
● Baby Jesus in Manger Plush: 9 cm (3.5 inches) long.
● Animal Set: This beautiful set includes three detailed companions to complete the manger scene:
- 1 fluffy white sheep (7cm)
- 1 grey donkey with a small harness (13cm)
- 1 dark brown ox wearing a golden bell (10cm)
⚠️Product Photo Notice: All product photos feature our actual handmade crochet dolls. AI is used only to adjust the background or lighting, never to create or alter the dolls themselves. ✨Your doll will closely match the photos, with slight variations possible due to yarn color and the size you choose.
Shipping Time
1. Order Confirmation Time
Confirmation time: Within 24 hours
After your order is placed, we will review your customization details and confirm your order within 24 hours.
If we need additional information to complete your custom design, we may contact you by email. Please make sure your contact information is accurate and check your inbox regularly.
2. Processing Time
Standard production time: 14–21 business days
As each item is handmade, processing time may vary slightly depending on the store's order volume, the number of items you order, and busy holiday seasons.
3. Shipping Time
Use the estimated shipping times below as a general guide when planning your order. Delivery dates are estimates, not guarantees.
| Destination | Estimated Shipping Time | Carrier |
|---|---|---|
| United States | 10–14 Business days | USPS/Uni Uni |
| United Kingdom | 10–14 Business days (Phone number is required) | Royal mail |
| Australia | 15–20 Business days | YunExpress/Australia Post |
| Canada | 10–15 Business days | YunExpress/Canada Post |
Return and Refund
🧶 DollyHooks Return & Refund Policy
Thank you for shopping at DollyHooks! Because each item is 100% custom-made and individually handcrafted specifically for you, we cannot accept returns or exchanges for change-of-mind purchases.
However, customer satisfaction is our top priority! If there is an issue with your order, we are here to help.
1. Damaged, Defective, or Incorrect Items
If your order arrives damaged, torn, deformed, defective, missing an item, or significantly different from the description, you may request a replacement or refund within 20 days of delivery.
📩 How to submit a request: Please email hello@dollyhooks.com with the following details:
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Order number & Email address used for the order
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Clear photos of the item and the shipping label
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A brief description of the issue
Note: Requests missing any required information above may not be eligible for review.
💡 Our Solutions (Assessed Case-by-Case):
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Replacement: Sent at no additional cost (same design/details as original order; standard processing & shipping times apply).
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Refund: Partial refund (30%, 50%, 70%) or Full refund (100%). Approved refunds take 7–10 business days to reflect in your account.
2. Delayed or Lost Packages
If your tracking has not updated or your package has not been delivered within the timeframe below, please contact us for a replacement or refund:
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US Orders: More than 21 business days after tracking was provided.
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International Orders: More than 30 business days after tracking was provided.
3. Sale & Promotional Orders
For items purchased during a sale, discount, or promotional period, approved refunds may be capped at up to 50% of the amount paid, depending on the specific circumstances.
4. Cases Not Eligible for Replacement or Refund
We are unable to process replacements or refunds in the following scenarios:
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Requests submitted after 20 days from the delivery date.
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Requests missing the required order info or clear photos.
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Customer errors during checkout (e.g., wrong size, design, character, or personalized name selected).
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Incorrect, incomplete, or invalid shipping address provided by the customer.
5. Kindly Note for Handmade Items
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Handmade Charm: Every piece is uniquely crafted by hand. Due to the nature of handmade production, lighting, and materials, minor variations (up to ~20%) in color, proportions, dimensions, or visual details compared to website photos are normal and expected.
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Double-Check Before Ordering: Please verify your shipping address, size, character name, and personalization details before completing your purchase.
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Communication: We are committed to handling every issue fairly and respectfully. Please communicate politely with our support team so we can find the best solution together.
📬 Contact & Support
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Email: hello@dollyhooks.com
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Response Time: Within 24 hours
Thank you for supporting handmade art at DollyHooks!